Help and Support

Find answers to all of your course specific questions in the faq section. The FAQs cover answers to eligibility, enrollment process, course delivery, examination process, certifications and support
 
Chat
Use the chat option at the bottom right of our website and select Support as your option. Our chat support team is available during normal business hours in India.
 
 Student Support team  
Email- support@medvidya.com
WhatsApp number- +91 8766707904

Operational hours  

9 am- 7 pm, Mon-Sat (IST)
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FAQS​

How do I login to access course I have enrolled for?
Please go through the  link Medvidya.moodlehub.com 
Enter your User ID & Password

Need offline training details /schedule?
Request you to email to enquire@medvidya.com and concern team will revert back with details

Can I download the course content from moodle?
Please be informed that you cannot download any course content from moodle.

Will I be able to access the course content after course completion?
You will be able to access the course after completion of duration, only if you have completed course in the given stipulated time period.

Will I get hardcopy  of the certificate  post completion of the online course?
Please be informed, we only issue E-certificates , which can be verified instantly by  writing to enquire@medvidya.com

What is the duration of the clinical rotations offered by Clinevo Medvidya ?
The duration of the clinical rotations can be from 1 week to 2 months.

Will the trainee get any hands on training?
It depends on trainee’s capability. Faculty will decide if doctor will get an opportunity to perform any hands on work.

What is the fee refund Policy ?
The trainee will need to pay 25% of the course fee as booking fee. The fee is non refundable.

Can I Change the dates of the course after I book it?
Yes, You can change the dates of the training  how ever the trainee needs to inform 2 weeks prior.

Is it mandatory to attend all days of clinical rotations?
Yes. This may have an impact on overall score which may result in non-issuance of the training  certificate

Are the online courses / fellowships courses  recognized BY MCI?
Medical Council of India does not recognize any online courses or short duration trainings. We collaborate with leading industry experts, we provide you with the best learning content with an endeavor to train you to become well-equipped and proficient in patient care through our various courses

How will the assessments be for course?
All assessments will be based on online tests.

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What if I am not able to clear the final test in each level in the first attempt?
You will be given two attempts to clear the tests. If you are not able to clear the final test within the two attempts  you will have to pay re-activation fee.

When will I get my certificate?
Once you successfully pass the final test. your E-Certificate will be generated and sent via courier or by email

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Disclaimer​

The Certificates for our ONLINE COURSES are given in recognition of having undertaken a stipulated course of study following the completion of a MBBS degree . This is a non-registerable qualification and does not in itself confer any rights or privileges to undertake surgical, operative or other clinical work beyond the scope, knowledge or skills acquired by the candidate during the stipulated course of MBBS study or Post graduate qualification. Candidates are admitted to this course with an undertaking that they have a basic medical degree in the said specialty and a license to practice general medicine and/or surgery.
 

The Fellowship and Observer ship certificates are awarded by the Mentor or Hospital where the Trainee doctor undergoes training.